33mbd Privacy Policy

1 General Introduction

33mbd (referred to as "we", "us", or "the platform") operates an online gaming and entertainment service for users in Bangladesh. This privacy policy explains how we collect your personal information, the purposes for which we use it, who we may share it with, and what your rights are.

By using the 33mbd website or services, you agree to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

2 Registration and Account Information

When you create an account on 33mbd, we collect the following information:

• Full name and date of birth (for age verification — only users aged 21 or above are approved for an account)
• Email address and contact information
• Username and password (stored in encrypted form)
• National ID card or passport number (when identity verification is required)
• Residential address

3 Financial and Payment Information

To process deposits and withdrawals, we may collect the following information:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (when bank transfer is used)
• Transaction history and amounts
• Records of the time and method of deposits and withdrawals

4 Automatically Collected Information

The following information may be collected automatically when you use our platform:

• IP address and device type
• Browser type and version
• Page view history and session duration
• Cookie and local storage data
• Referral source (which page or link you came from)

5 Primary Purposes of Use

33mbd uses your information for the following purposes:

• Account creation and management — to verify your identity and ensure secure login
• Transaction processing — to complete deposits, withdrawals, and bonus distributions
• Providing customer support — our 24/7 live chat team uses your information to resolve issues
• Fraud prevention and security — to detect suspicious activity
• Meeting legal obligations — to comply with applicable regulations

6 Communication and Marketing

With your consent, we may send you relevant offers, bonuses, and important notifications. You can stop receiving marketing messages at any time — through your account settings or by contacting [email protected].

Important service-related messages (such as account security notifications and transaction confirmations) may be sent without consent, as they are essential for operating the service.

7 Responsible Gaming Monitoring

We may analyze user gaming activity to identify potentially harmful gaming behavior and provide responsible gaming support. This information is used for your wellbeing, not for marketing purposes.

8 When Information Is Shared

33mbd does not sell your personal information or rent it to third parties for commercial purposes. However, information may be shared on a limited basis in the following circumstances:

• Payment processors: Information necessary to complete transactions with bKash, Nagad, Rocket, Upay, or banks
• Game providers: Providers such as Pragmatic Play, Spribe, and JILI may receive limited session data to ensure fair gameplay
• Legal authorities: When required by a valid court order or government investigation
• Security services: Anonymized or aggregated data shared with fraud detection and cybersecurity partners

Each third party is contractually bound to uphold data protection standards. They may not use your information for their own purposes.

9 Use of Cookies

We use cookies and similar technologies in your browser. Cookies may be of three types:

• Essential cookies: For login sessions, security tokens, and basic functionality — disabling these will prevent the site from working properly
• Functionality cookies: To remember your preferences (language, settings)
• Analytics cookies: To collect site usage statistics, which help us improve our service

You can manage cookies through your browser settings. However, disabling certain cookies may limit the functionality of the site.

10 Security Technologies

33mbd uses industry-standard security measures to keep your information safe:

• SSL/TLS encryption — all data transmission is encrypted
• Password hashing — no password is stored in plain text
• Two-factor authentication (2FA) — an additional layer of protection for your account
• Regular security audits and penetration testing
• Restricted staff access — only authorized personnel can access sensitive information
• Data center firewalls and intrusion detection systems

11 Data Retention Period

We retain your information for as long as your account is active or as needed to provide the service. Even after an account is closed, certain information may be kept for the following reasons:

• To meet legal and regulatory obligations
• For dispute resolution and fraud prevention
• In accordance with the normal cycle of data clearing in backup systems

Financial transaction records are generally kept for five to seven years, in line with applicable financial regulations.

12 Your Data Rights

Every user of the 33mbd platform has the following rights:

• Access: The right to know what information we hold about you
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information in certain circumstances (complete deletion may not be possible where legal obligations apply)
• Objection to processing: The right to object to the use of your information for marketing or automated decisions
• Portability: The right to receive a copy of your data in a structured format
• Withdrawal of consent: The right to withdraw consent for any information processed on the basis of consent

To exercise these rights, write to [email protected]. We will respond to your request within 30 business days.

13 Policy for Users Under 21

33mbd is operated exclusively for users aged 21 and above. We do not knowingly collect or process any personal information from anyone under the age of 21.

Age verification is mandatory at the time of registration. If we become aware that someone under the age of 21 has created an account, that account will be closed immediately and the collected information will be deleted.

If you believe that a minor has created an account on our platform, please notify us at [email protected].

14 Responsibility for External Services

Our platform integrates third-party game providers (such as Pragmatic Play, Spribe, and JILI) and payment gateways (such as bKash and Nagad). These third parties have their own privacy policies, for which 33mbd is not responsible.

It is your responsibility to read the privacy policy of the relevant provider before using a payment method.

15 Notice of Changes

We reserve the right to update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be shown when you log in to the platform
• The "Last Updated" date on this page will be changed

Continuing to use the platform after changes have been made will be considered your agreement to the new policy. We recommend reviewing this page regularly.

16 How to File a Complaint

If you believe that 33mbd has used your information in a manner contrary to this policy, please first write to [email protected]. We will respond to your complaint within 15 business days and work to find a resolution.

If you are not satisfied with our response, you may file a complaint with the relevant authority in accordance with applicable law.